FAQ’s

Q: HOW LONG DOES DELIVERY TAKE?
A: We typically ask customers to allow up to 3 business days for orders to process and an additional 4-7 business days for delivery.
 
Q: WHERE IS YOUR BRAND BASED?
A: We are based in Orlando, FL. 
 
Q: WHAT IS YOUR RETURN POLICY?
A: Unfortunately, at this time, we do not offer exchanges or returns for refund due to safety and sanitary precautions. In the unlikely circumstance that you are unhappy with your order, please contact us at hello@shopisali.com and we will do our best to help with the issue.

For a detailed breakdown of our shop policies, click here. 
 
Q: CAN I CANCEL MY ORDER?
A: We do not offer cancellation once your order has been placed and processed into our system.
 
Q: IS YOUR JEWELRY REAL GOLD?
A: No. Here at ísäli our aim is to offer affordable, gold filled/gold plated fashion jewelry. Although gold filled jewelry is more tarnish-resistant than gold plated pieces, in order to keep their original condition, we recommend avoiding contact with substances like water, perfumes, harsh chemicals and (excessive) sweat.

See our Jewelry Care for more information.

Q: DO YOU HAVE PROMOTIONAL SALES?
A: Yes! We do have sales on special occasions. You should follow us on Instagram @shopisali to stay up to date and know when these sales occur!